Returns and refunds
Last updated 5 October 2026
Because our treats are food, we can’t take back packs that have been opened or delivered in good condition. If something goes wrong with your order, we will put it right.
Damaged, wrong or missing items
If a pack arrives damaged, torn, or not what you ordered, or something is missing, message us on WhatsApp within 48 hours of delivery with your order number and a photo. We will send a replacement at no cost or refund that item.
Quality concerns
If you think a pack isn’t right, for example it feels soft, smells off or shows any sign of mould, stop feeding it, keep the pack, and contact us with the batch number printed on it. We will replace or refund it and investigate the batch.
Cancellations
You can cancel an order for a full refund any time before it is dispatched. Once it has been handed to the courier, it can’t be cancelled.
How refunds are paid
Approved refunds are returned to the original payment method within 5–7 working days. UPI payments are refunded to the same UPI ID.